There are many more than ten reasons to buy from us. In fact we can write volumes.....

When we sell a new item, the factory warranty applies. We offer Extended Limited Warranties on selected items within the factory Warranty term. Used games carry a 30 Day Limited Parts Warranty. Ask for specific warranty information on the items you are interested in. Labor is not part of any Warranty although we are reasonable when deciding if a charge is applicable.

Our overall goal is to make our customers happy. We continue to provide free technical support by phone for all items purchased and usually that solves about 90% of the problems. We answer e mail and phone calls on nights and weekends too!

Customers ask us about trade-ins. We love trades and have no boundaries, we won't say that we will guarantee a 50% buy-back within 5 years....maybe your game will be worth more than 50% or close to what we sold it to you for! What's a 50% buy-back worth toward the purchase of another overpriced game?

 In fact we recently took a trade of an Austin Powers Pinball machine for the SAME price we sold it for almost a year earlier toward the purchase of a new Simpsons Pinball machine!

Many other companies will not repair a game they did not sell. If you call them they will tell you that they can't "be married" to your game.  If they fix one thing today another thing may break tomorrow....Baloney....If you look at the game when making repairs and open your eyes and look at possible future problems, it's called Preventative Maintenance. That should be part of any service call.

We do repairs on games not purchased from us. After all, if you made a mistake and now have a problem, why should you be further punished? We'll give you a complete estimate before the repairs are made and we'll go through the game with you and explain it's condition, problem and possible solutions. 

OH...what happened to that game they would not fix? Well....they'll be good enough to "take it off your hands" on a trade for almost no value.....after all it does not work.....and they need to pick it up from you.....and then what happens to the game......they fix it and sell it to someone else at a fat profit! NICE. We treat you as we would expect to be treated!

We have customers for over 30 years and we'll always repair or replace components at reasonable rates.

Word of Mouth advertising is our best reference and our satisfied customers are our best spokespeople.

CLICK HERE FOR OUR BLUE RIBBON SERVICE POLICY

A note about in-home service calls:

PinballSales.com, LLC is a company, registered as such with employees covered by Workmen's Compensation Insurance. We are covered to perform service work on location and in your home. BE CAREFUL who you let into your home. No matter how long they are doing work for you.....Are they insured? If they "fix" your game and you have a problem because of their work...who's problem is it?

Insist on a paid receipt on a printed Invoice and always try to pay by check or credit card.

Service contracts are now available in selected regions, which cover parts and labor. They also cover service calls as well as preventative maintenance visits. Please email service@pinballsales.com or call us for details. Multiple game contracts are our specialty.

Larry Appice expertly restores, repairs and reconditions our games. He has over 13 years in the business!

Larry@Pinballsales.com





 

Stern Service Guru Joe Blackwell (left) with PinballSales.com's (L to R) Larry Appice, Steve Zamonski and Bryan Sorensen take time out from an intensive two day service seminar in September 2003 at their favorite eatery, Capri!

We service all types of coin operated amusement equipment and jukeboxes. We continue to build a world-wide service team that can make repairs on all types of amusement equipment.

OUR RETURN POLICY:

All Sales are regarded as Special Orders. Items may be returned within 7 days subject to a 20% restocking fee exclusive of shipping handling or delivery charges. Refunds will be issued in the form of Store Credit valid for 90 days. Item must be unused in original packing and have an RA Number before any return will be accepted.

Click here for Pinball Buyers Checklist

Click here for New Stern Pinball Setup Instructions

ShuffleAlley Setup Instructions:

Click Here for Parker Bohn III ShuffleAlley Manual