Our Customers

We have received so many emails and phone calls from our happy customers after their game has been delivered.

Some customers become friends and we're happy about that.

With that in mind we've added a page to our website to feature some of our customers.

Email your picture, with your game(s) and we'll get it up here too. Thanks

Jim Belt, Paul and Charri Murphy, Andrea Kowalski and Jack

The Murphy's Buy a Rock-Ola Nostalgic Music Center

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Subject: The Simpsons Pinball Machine

Date: 1/29/2007 11:19:19 PM Eastern Standard Time

Jack,

I wanted to send you an overdue thank you for the time you spent with me, first on the phone and then in person, to help me select the “right” game for our family. You always answered your phone and when you weren’t able to speak immediately, never failed to call me back promptly. I asked a lot of questions and you never seemed annoyed or bothered, rather happy to help me make a decision whether or not to buy a pinball machine, and if so, which one. How many salespeople would say, “We sell everything people want, but nothing they need?” I appreciated your time and honesty in dealing with me.

As for the delivery, it was completed on time without any problems. Steve and Larry delivered the pinball machine exactly when you said they would and were very careful with it as well as our house. They were both very professional and certainly shared your enthusiasm for your business. They made certain the machine was working correctly and after giving me some instruction, moved it to a room that I was able to lock so I was able to hide it until Christmas morning.

The pinball machine was a GREAT Christmas gift that has already received a tremendous amount of use. Our children were very excited and said it was the best gift they had ever received. As I told you at the time, I had a pinball machine growing up (Bow & Arrow) and still enjoy playing it when I visit my parents as it brings back great memories. Now my son beats my brother and keeps the score on my parents’ refrigerator (with my encouragement). I have no doubt our family will get the same enjoyment with our pinball machine.

Again, thank you for everything from the first call through the delivery. I will definitely recommend you to our friends and will be back myself for other games. Take care.

Regards,

Mike Thompson

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Sent:1/2/2007 3:00:44 P.M. Eastern Standard Time

Jack,

   I wanted you to know just how much my wife and I appreciated all your
   help and advice during our decision to buy a new pinball machine for our
   home. Your openness to all my “million” questions and caring that we
   make a well informed decision was apparent. You certainly understood
   that I was not a technician and I had many doubts that I would be able
   to maintain a pinball machine of my own. The time you spent with me
   over the phone and the numerous email messages you sent put my mind at
   ease over time and thanks to you I am happily the proud owner of a
   shinny new Stern Lord of the Rings. Your honesty, expertise and love
   for the business came out in every conversation we had and every message
   you wrote. I felt that you treated us like a “home user”, knowing that
   to us it was a major purchase and probably a once in a lifetime purchase
   that you wanted us to be satisfied and happy with. I didn’t feel at all
   like I was just another “sale”. The in-home delivery was flawless. The

   delivery men were kind, considerate and very respectful of our home and
   the machine they were delivering. I am still amazed on how they turned
   that tight corner and made it down the basement steps without a bump or
   a nick on themselves (thankfully), the walls or the machine. Steve
   spent plenty of time with me going over the basics and walked me through
   all the important service menus and adjustments. Within minutes, the
   machine was up, running and adjusted to my liking. After the men had
   left, I tenderly played a few games and noticed the left VUK was not
   operating properly and probably needed an adjustment from shipping. I
   called Steve in the truck who was already on his way to another service
   call and he gladly, and without question, turned the truck around, came
   back to my home, and fixed the problem. What service, what more could
   you want. Within the 9 months or so it took me to make my decision, I
   learned so much about pinball machines and I know that I made the right
   choice in the game I choose and the place I decided to buy from. Since
   the game is new I don’t anticipate any problems but to the extent there
   are any now or in the future, I know you and the gang at
   Pinballsales.com will be there for us.

   Jack, thanks again for everything. Your certainly one of a kind….but
   what do you expect from a kid from Brooklyn!

   Regards,
   Paul Accardi

   Ps. notice the use of the term "VUK"...not bad for a tax accountant from
   Long Island!
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Sent: 1/2/2007 8:51:51 A.M. Eastern Standard Time

Jack,

Just wanted you to know how thrilled our 10 year old son was at the sight of the Monopoly pinball machine Christmas morning.

Your machine came super quick to Dayton, and we "hid" the box in plain sight in the garage for the next 4 weeks by covering the box with brown paper and explaining it was a yet to be installed water softener!

A Christmas morning treasure hunt through the house led Eric to the box in the garage with a bow on top.

With my husband and brother-in-law, the box was carefully maneuvered into the house, (in the rain), then opened and during few tense moments, "slid" down the stairs to the basement. It was up and running by about 5pm Christmas afternoon, and has been played everyday since, especially by my son and husband...I like it a lot, too!

Your quick service, answered questions and delivery were well past our expectations.

We'll send you a few pictures of it all fully assembled when we get a chance.

Thanks again!

Wanda Krebs

Dayton, OH

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From: "Alan Mote" Date: Fri, 22 Dec 2006 06:31:30 Subject: RE: Arachnid Galaxy II Dartboard Shipped...... Thank you Jack, I thought I was the only one crazy enough to work late everyday and get back in here at 4:30 or 5:00 every morning (the time on your email). I also thought I was the only one left that did everything possible to ship an order ASAP when someone chooses to do business with us. I’ll never be in a position to be a big customer for you but you have certainly earned any business I can throw your way. Thank you for the professionalism. Hope you all or ya’ll as we say have a blessed Christmas and a great next year. Thanks again, Alan Mote

From: "Carmine Catalana" Date: Thu, 21 Dec 2006 18:02:34 Jack I was surfing on the net and found your website. I happened to watch the video interview you did with American Express. Your comments with respect to the appropriateness of people that interface with the customer and relating it to Sam Walton’s view was very true. We see the same thing in our business as we interface with our customers. The comment about finding the right person for the job being difficult in today’s employment market is true as well. Seems like that is the case especially in New Jersey. I had spoke with your earlier about purchasing the Pirates of the Caribbean game. I am having a party at my house tomorrow night for one of my children and I was considering buying one and surprising the kids. Just wondering if I came up tomorrow could do this deal?

Let me know. Thanks Carmine

(Carmine got the game!!)

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Sent: Wed 12/20/2006 5:22 PM

Dear Jack, the pinball machine came today and it looks fantastic. I only got as far as putting the legs on because the kids were coming home from school and my wife wanted me to box it and wrap it so that they could open it Christmas eve. It sucks to have it here and not play it but it will be worth it to see look on my childrens face. Thankyou so much for getting it here before Christmas. I wish you and your family a very Merry Christmas!

ARRRRRRRRRRRRRRRRRRRRRRRRRRG...........,

Dave Achtenberg

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Sent: 12/19/2006 2:38:16 P.M. Eastern Standard Time

Jack -

Just wanted to say thanks for sending your service Tech over on Saturday to fix our pinball machine, The gentleman did a great job, it looks and plays like new, I understand this is a busy time of year for your company with the holidays fast approaching, but you still found time to service us, and I would like to thank you and your staff again! Have a great Holiday season and I look forward to doing business with you in the future.

John Cambra

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Subject: Namco Bowl O' Rama

Date: 7/12/2006 9:59:06 PM Eastern Daylight Time

Jack;

The bowling game made it safely from your place to the casino (we lost) to
home with no problems. Set it up today before the big rains and it
works great. I've been getting my butt kicked again with my own game
by friends and family!

With 10 of my 13 games (not inc. the dartboard I bought from you!)
in my game room from you, I'm going to have to change it from Chris's
game room to Jacks!

When someone comes into my house and asks me who I furnished it with,
I won't say Leavitt's or Seamans furniture or anything like that--
I'll tell 'em I furnished the place with Jack @ Pinballsales!

Anyway, thanks again;
Chris.

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Sent: Thursday, August 11, 2005 11:20 PM

Subject: My pinball experience with Pinball Sales

To Gary Stern,

My family and I are looking for a new pinball machine for our game room. This past week I went to another local Stern dealer then to Pinball Sales in Lakewood NJ to check out your new Nascar pin. I must say that I had a much better experience with Jack at Pinball Sales than I did with any of the guys at the other Stern dealership. It all comes down to customer service and not only is Jack a much friendlier person to deal with, but his knowledge of pinball is far superior than any of the other dealer's employees I spoke with. By the way, your Nascar pin looks and plays great. I am looking forward to playing it again sometime soon.

Take Care, George Hali

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Here's Jack and Pat Cervone from Ft. Lauderdale. Pat's a long-time repeat customer and now a good friend.

This was taken in the Florida Keys....

Pat's fish is always bigger! He is an expert fisherman and avid Pinball Player!!

November 23, 2005

To anyone who's not sure if they come to the right place to buy any home arcade machine ...

Let it be KNOWN that you won't find a better person/company to buy any machine from.

Jack and his employees will be there for you before and AFTER the sale.

I've bought new and used machines from Jack ...

I also bought pins from other sellers and had nightmare experiences with them.

Don't make the mistakes I've made ... Save yourself that sickening -I've been ripped off feeling ...

You've come to the right place !

Here's to you Jack Guarnieri --- You are the KING of Home Entertainment

Patrick Cervone

Fort Lauderdale, FL

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11/18/05 - From Joe Newhart - PA

I've bought an Arcade Legends, Crane Game, and Benchmark Basketball game from Jack in the past year. He works hard to earn your business, no dickering necessary - he gives you best price up front and no BS. Highly recommended. Great communication - calls / emails etc.... Nice guy as well to deal with.

Don't bother shopping around - save yourself the effort and just call Jack. I don't look elsewhere anymore on new
stuff I look to buy. He earned my respect on the first transaction.
Joe

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November 25, 2005

Dear Jack,

Thanks for the quick and courteous response.

I have never had the experience of the fine customer service you continue to provide.

I wish my game room was bigger so I could purchase additional items from you.

Appreciate you and Brian taking care of my issue. Hopefully, this will cure the situation.

Is there anything I can do in the future to avoid this happening again?

John Barone

Clearwater Florida

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5/6/05 Jack - It's SAM

Re; New ELVIS PINBALL

Jack, all went smoothly with the set-up. My pinball tech Doug was here shortly after I arrived in Fairview at about 6:45 PM, and he supervised the set-up and inspection. Doug said the game is in superb, mint condition. He couldn't find an imperfection anywhere, and he was surprised that the title was impressive. He complimented the sound, which is the best he's ever heard from Stern, and an indication that the company is showing improvement in this area. My wife, kids and friends all love the game, the color, the lights, the music and the gorgeous art work on the cabinet. Along with The Simpson's Pinball Party and Lord of the Rings it is one of the three excellent titles that Stern has released since the beginning of the millenium. We look forward to hours and hours of pleasure with this game, and I salute you on a good deal. Thanks for the goodies as well!.............Sam

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12/27/04 from Bill Haller:

Jack, I had a fantastic Christmas thanks to my wife, with a touch of help from you. Waking up Christmas morning to Elvis, Wow. Can't say I've had that big of surprise since I was a kid, and that was quite a while ago. Seriously, thanks for all your help making this a very special Christmas. We will keep you in mind for all our future purchases. May you and your family have a wonderful and happy New Year. Bill

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Pinball News Group Posts Click Here

11/17/05 - From Eric A - (Not a customer yet, posted on the Pinball News Group)

I just get off the phone with the guy (Jack) about pricing for the list he just posted.

Anyway, small talk occurs I tell who I'm getting the game through and he says yeah he is a good guy and that I should continue to buy through him. Does not ask how much I paid or try to take business away from the guy. Just states that he is a good guy and a straight shooter.

Now honestly people, that is the type of attitude that puts a warm fuzzy in your belly! Someone not out for the almighty buck!
--
Eric A.
eavedesianNOS...@comcast.net

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11/23/05 - Visit To PinballSales.com

Here's Kailee & Kirsten Fisher who visited us with their parents Michelle and Paul who drove from Schnecksville, Pennsylvania

They came Pinballsales.com to buy a new Lord of The Rings Pinball Machine!

Thanks for taking the trip!!

12/9/2005

Dear Jack,

I want to thank you for helping us select our first pinball machine. The kids just love it, even though they initially had their eyes on the Monopoly pinball. We did research on the internet and had even visited another showroom locally before finding your website. We did not want to take any chances on our first pinball machine, so we decided to make the 2-hour trip from our home to your showroom. The trip and experience was well worth it! We were impressed by the level of professionalism and the amount of time you spent with us to help us choose the right game. I would highly recommend PinballSales.com to anyone looking to purchasing a game. I appreciated the fact that you never tried to sell us anything. You were truly interested in helping us make the right decision and providing information and answers to our questions. Ultimately, we selected a new Lord of the Rings and couldn’t be any happier. The delivery team was excellent in the delivery, setup and explanation of the entire game and its operation. We are looking forward to our next game purchase... and it will definitely be from PinballSales.com. Thanks again.

Paul, Michele, Kailee & Kirsten Fisher
Schnecksville, PA

Dear Jack:

When I found your website and contacted you about purchasing a pinball machine you invited me to come over to your showroom/warehouse in Lakewood, NJ. When I arrived you introduced yourself and showed me the pinball machines in your showroom. When I saw the machines I thought they were all new ones.

You informed me some were new and the others are refurbished. I just could not tell the difference between the new and refurbished machines. What pride you and your employees take restoring pinball machines. Then you gave me a tour of your warehouse and explained to me what is done with each machine from start to the finished product. I was so impressed, I made up my mind here was the place I was going to purchase a pinball machine.

The only problem for me was what machine should I choose. You had so many. Well, as you know I picked the Jurassic Park Pinball Machine. You informed me when the machine would be ready to be delivered. On that delivery day you called me informed me that your truck was on it's way. When your truck arrived your employees first wanted to see what room to put the machine in. Then your employees carefully unloaded the machine from the truck and hand trucked it in.

I was very impressed which the way you had the machine totally packaged and wrapped to protect from any scratches. After your employees set up the machine, they educated me on the machine and made reference to the machine manual. They started the machine and made sure everything was in order, then they gave me instruction on the care and maintenance of the machine. I was very impressed. I can see you and your employees take pride in the products you sell.

From the beginning of the refurbishing process to the end when the machine is delivered. My Jurassic Park machine looks brand new. I would never know that this pinball machine was built in 1993. Once again what pride you and your employees take. I will tell all of my friends and neighbors to see you first if they want any game room product.

Sincerely,

Kenneth Nagy
Brick, N. J
Nov 12th 2002

Here's Pinball Fan Chris with the game! Have fun!

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10/26/06:

Thanks Jack -Steve called, and explained how to fix the issue. It was a simple adjustment
and gives me a chance to open the machine up :)

I suspect it could have something to do with 4800' of elevation and the high
humidity.

But either way you guys rock, and I've never had a better experience in
dealing with any company :)

Craig Salmond (World Poker Tour Pinball Owner)

From:		chrisburp - view profile
Date:		Mon, Feb 27 2006 6:43 pm
Email:		"chrisburp" <chrisb...@gmail.com>
Groups:		rec.games.pinball

Great Seller Alert. Jack @ www.pinballsales.com. Just picked up my WPT
and another game, and will have my 9th game from him (in less than two
years) delivered to my house on Monday. (God, I'm addicted aren't I?)
Got a great deal, there was great conversation (spent almost 4 hours!)
and even got free clothing (hats and t-shirts). Can't beat that. Thanks
Jack!

Christopher Strauss

10/12/05

Hey Jack,

I just wanted to shoot you a quick email to compliment both you and your employees on a job very well done. I love the pinball machine and I look forward to doing more business with your company.

Thanks again,

Stephen J. Critchfield

11/20/05

Jack...

Just wanted to drop you a note to say thanks...Dealing with you and your people is a pleasure...The delivery today (even on a Sunday) was right on time, and the guys were fast and efficient...I'm so glad to have found you -- I tell everyone I know that Pinballsales.com is the deal!

Bryan Scheff

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Here's Jack and Mark Bakula at the Stern Factory during the RollerCoaster Tycoon Run. Mark is a great guy!

Brett Barry from Arizona. He's another one of our very happy customers.

Brett's Kids happy that Dad bought games from Pinballsales.com!

Brett Bought Lord Of The Rings too

12/15/03

Dear Jack:

I realize that you must be extremely busy during the holidays.

I just wanted to (once again) sincerest thank you and John for taking such good care of me. The Lord Of The Rings game arrived on Friday, and it was my first new inbox opening experience. This game is nothing short of Phenomenal!

You guys are #1 in my book when it comes to buying a pinball, and I appreciated the great follow-up.

Thanks again, and my warmest wishes to you and your family for a happy & healthy new year!

BRETT BARRY

PS I would love to buy one of your bowling games someday. I liked your article in Gameroom magazine.

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1/8/2004 1:19:35 PM Eastern Standard Time

Dear Pinballsales.com

Dionne Miller here. You may remember that my brother-in-law found your company and had me call you on Tuesday, Dec. 16 to order the Lord of the Rings pinball machine. I had been working with a retailer I found on the web and at the last minute was told he couldn't get me the machine. I was devastated because this was the present I wanted to give my husband for Hannukah (Dec 19). I called and you assured me that you could ship one out to me the very next day. I was thrilled. I had hoped to have the machine in my home by that Friday but the delivery company wound up delivering it Tuesday!

I can't tell you how excited my husband was to get a pinball machine, and not just any pinball machine, the Lord of the Rings pinball. It is an awesome machine and the best present I ever got him. I am now officially "the best wife a man could have"!

Thank you so much for being so kind and helpful.

Sincerely,

Dionne Miller

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Bobby and Carol Volk came all the way from Vermont!

Subject: Jack at Pinball Sales *Great Guy*
From: mremovea@together.net (Bobby)
Date: 2/25/2004 6:16 AM Eastern Standard Time
Message-id: <7ef21208.0402250316.69e97c0f@posting.google.com>

Hey everyone. I just wanted to thank Jack and the crew down at
Pinballsales.com in Lakewood , New Jersey for a great time this past
Friday. My wife and I took a trip down to his showroom and finally met
Jack. We enjoyed his great showroom and company. What a great layout
and system you have there Jack. Jack has always been helpful, and not
afraid to go out on a limb and help someone out. Even if he is in it
for NOTHING except to help someone else out. Yes, when I was screwed
on e-bay by someone I cannot name due to a signed document just trying
to get my money back .....he stepped out to help me. Thanks. Now, Jack
is helping me with some new equipment and advice. Thanks again. All I
can say is that if someone is looking for a piece of equipment for
their home...... I would go to Jack. Just my opinion. It is so good to
see Jack and Gary Stern promoting and keeping Pinball alive again.
This also includes the dedicated Williams combo games, Ultracade, and
great Pro bowler . Well, just wanted to say thanks again. Bob
Bobbys World Amus.

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The Happy Hofbauer Family after purchasing a Pinball Machine from us at the Allentown PA 2001 show....Thanks!

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5/20/2004 8:58:31 PM Eastern Daylight Time

Jack,

I just want to thank you for the Monopoly game you sold me. I wish I had thought of you first and not gone with that other company. I set it up following the directions enclosed, used the book to set the free play option (which as I told you on the phone I had to buy separately with the other company's machine), and away we went.

My son and I both love this game. It's very challenging and will be a family favorite for years to come.

Again thank you very much for the game and the extra pictures you sent for my son. We will be putting them up in his room.

I will recommend your company to anyone who wants to buy a pinball machine.

Wayne Coe

Leominster, MA

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4/5/05 - What A Great Game - What Great Service!

Hi Jack – Greetings from the Great White North!

“The Soprano’s” have arrived!! My husband just unpacked our new pinball game and we’ve being playing it non-stop for over 4 hours. It is “unf+Xnbelievable” !!

This machine traveled all the way from you to Mayerthorpe, Alberta Canada in just under 3 weeks. It arrived in pristine condition, so easy to set up and just plug in and play. The sound is awesome – clips , theme music and voices straight from the Series!

The game play is phenomenal – very original and gets you hooked right away. (Just about made ‘capo’!)

Thank you for the great service we received! (and for being so patient with all my pre-shipping calls…I was just so excited!!) Everything from start to finish has been top notch. Your personal service is what make your company so great!

All our best…

Colette & Dwayne

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11/20/05

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Pictured center is Mark Tremonti the great guitar player from CREED. To the left is Brett Hestla who plays guitar and is the lead vocalist for Virgos (www.virgos.cc) To the right is Jack Guarnieri before a sold out show on August 3, 2002 in NJ.

Mark is a happy customer of Pinballsales.com.

Mark is really into pinball and loves to play every chance he gets. He's really interested in the inner workings of a pinball machine and has started quite a collection of games. You can catch Mark Playing guitar and Pinball on VH-1.

Thanks Mark!